
Customer portal
A customer portal
with clear guidance.
I helped redesign the customer portal, including reimbursement journeys, a mobile app and shared components.
Read the case study Malakoff Humanis

I design clear journeys and consistent interfaces with product, business and engineering teams. My specialism: AI applied to UX/UI design.
Finance · Insurance · Social protection
Finance, insurance and social protection.
Two projects, real design work and interactive examples to show how I approach product design.

Customer portal
I helped redesign the customer portal, including reimbursement journeys, a mobile app and shared components.
Read the case study Malakoff Humanis

Cetelem financing journeys
I helped adapt Cetelem’s financing journeys for Orange and Apple France, from the initial purchase to continuing the application on mobile.
Read the case study BNP Paribas Personal Finance
A colleague’s perspective
“He made a real effort to understand our business constraints. ”
Emilie L. · Product Owner · Translated from French
Finance, insurance and social protection: projects developed with product, business and engineering teams.
2026 assignment
Senior Product Designer
Assignment started · March 2025
UX/UI Designer
September 2023–December 2024
Senior UX/UI Designer
2020–2022
UX Designer
First assignments · 2016
UX/UI Designer
AI helps me structure my thinking and explore ideas. I make design decisions with the team, guided by user needs.
Drag the card or choose a step.Swipe the card or choose a step.
With AI, I summarise conversations. With the team, I clarify the need.
“Can I take a break without losing my application?”
The need: pick up where you left off.
With AI, I explore options. I sketch a journey to test.
The person returns to their saved progress.
With AI, I refine the wording. I check its clarity in the interface.
Illustrative example: resuming an application. No client data.
Step 1 of 3: Listen.
Contact
A role, a project or a question? Tell me what you have in mind.

Customer portal · 2020–2022 · UX Designer
Reimbursement journeys, a mobile app and shared components for the customer portal.

01 · User flows
I worked on reimbursement journeys, from research to prototypes, alongside business teams. Workshops helped connect customer needs with the service’s constraints.
The designs bring together reimbursement tracking and useful information. The aim is to help people understand where things stand and what they can do next.
Design demonstration · fictional scenario
Try a message that explains what’s missing and how to move forward.
Your request is being processed.
The design choice: explain what’s missing and show the next step.
02 · Mobile
I helped design a dedicated mobile app. User flows and prototypes helped establish its priorities, with an interface suited to a smaller screen.
The goal is to make useful information easy to reach and guide people through tasks that involve several steps.
03 · Design system
I worked with developers on components, styles and documentation. Usage examples complete the design system.

These components cover hover and disabled states, errors and confirmations. Their documentation gives teams a shared reference for designing and building interfaces.
The designs show work created as a team. The interactive example was made for this portfolio to illustrate a design choice in a fictional scenario. It does not represent a measured client outcome.

Cetelem · September 2023–December 2024 · Senior UX/UI Designer
Adapt Cetelem’s journeys for Apple France and Orange, and support the financing application across desktop and mobile.

01 · User flows
The financing journey begins partway through a purchase. I helped organise its steps and turn them into wireframes, prototypes and interfaces.
In the Apple designs, the order summary stays visible. Financing details can be expanded, and the option to return to the order is clearly labelled. These cues keep the purchase in view.
Decisions to explore with the team
What should stay visible, what can be expanded and how to leave the journey: the prototype gives the team a concrete way to discuss these decisions.
02 · Partners
I worked on adaptations for Apple France and Orange. The interface needs to preserve the context of the purchase while making each financing step clear.
My contribution covered the sequence of steps, interface states and their adaptation for desktop and mobile, during my assignment at BNP Paribas Personal Finance.
03 · Cross-device journeys
I also worked on identity verification and the handoff to mobile. Prototypes helped define what people need when they resume: their order, the current step and a clear next action.
Design demonstration · fictional scenario
Try the handoff here, without changing devices.
Your order is saved. Next step: verify your identity.
The design choice: keep the order and current step, with a clear next action.
The designs, published in 2024, show work created as a team. They do not constitute a current financing offer. The simulation was made for this portfolio and sends no application or personal data.